Returns
Shop online worry-free, most items can be returned for a full refund!
- Items must be in their original, undamaged condition
- Items must also be disassembled, if the items were originally delivered disassembled
- RA home is not responsible for shipping fees
- Items must be returned within 14 days of delivery
- RA home does not accept exchanges
Simple steps for returns of large items:
- Please email returns@robertallenhome.com to set up a return with our amazing customer service! We will send you all the info you need for a return.
- Once the item is received in our warehouse we will inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
- A refund will be processed after inspection (usually within 2-3 days of arrival at our warehouse).
- We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
Simple steps for returns of small items:
- Package up your item in its original packaging, if this is unavailable please use something similar!
- Return your items through UPS, Fedex, or USPS, and email the tracking information to returns@robertallenhome.com.
- Once the item is received in our warehouse we will inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
- A refund will be processed after inspection (usually within 2-3 days of arrival at our warehouse).
- We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
All small item returns should be shipped to:
RA home ReturnsRADG Holdings
905 Holliston Mills Rd
Church Hill, TN 37642